Welcome to Badnaam Chai. We value your business and strive to ensure your satisfaction with our products and services. This Cancellation and Refund Policy outlines the terms regarding cancellations and refunds to help you understand our practices.
Cancellation Policy
Order Cancellation by Customer:
- Customers may cancel their order within 15 minutes time frame, of placing the order. To cancel, please contact us immediately at chaibadnaam@gmail.com. Orders that have already been processed or shipped cannot be canceled.
- For services, customers may cancel within 15 minutes before the scheduled service date. Please note that any deposit made may be subject to a cancellation fee.
Order Cancellation by Badnaam Chai:
- We reserve the right to cancel orders due to inventory issues, pricing errors, suspected fraudulent activity, or any other reason. In such cases, we will notify you and issue a full refund.
Refund Policy
Products:
- If you are not satisfied with your purchase, you may return the product within 15 minutes of receipt for a full refund, provided it is in its original condition and packaging. Customers are responsible for return shipping costs unless the product is defective or the return is a result of our error.
- Refunds will be processed to the original method of payment within 15 minutes of receiving the returned item.
Services:
- For services, refunds are only available if the service has not been performed or if cancellation is made within the allowed cancellation period. If the service was not performed to your satisfaction, please contact us at chaibadnaam@gmail.com to discuss a possible partial or full refund.
Non-Refundable Items:
- Certain items may be marked as non-refundable or may have specific refund policies. Please review the product or service description carefully before purchasing.
Exchanges
If you receive a defective or incorrect item, we are happy to exchange it for the correct one. Please contact us within [insert time frame] of receipt to arrange an exchange.
Contact Us
For any questions regarding cancellations or refunds, please contact our customer service team at chaibdnaam@gmail.com. We are here to help and aim to resolve any issues as quickly as possible.
Effective Date: 20th March 2024
This policy may be updated periodically. We encourage you to review it regularly to stay informed about our cancellation and refund practices.